Frequently Asked Questions (FAQ)

After the first month or 1,000 kms service inspection is carried out, service checks are required every 12 months or 15,000 kms (whichever is sooner). These service checks are detailed in your Owner’s Manual. To protect your investment and maintain the Suzuki ‘way of life’, take the time to check your vehicle’s manual or talk to the Suzuki Service Advisor to identify what your driving habits and conditions are and how they may affect your engine oil over time – even between the regular service periods. Replacement of the engine oil together with a basic safety inspection at intervals of 7,500 kms or 6 months will assure that your new vehicle operates safely, is kept in an optimum condition and reduces the likely hood of untimely failure.

We recommend that you have your Suzuki serviced at an Authorised Suzuki dealer as staff have had the necessary training, use the Suzuki specialist tools and have experience in looking after the full range of Suzuki vehicles. If you decide to have your vehicle serviced outside of our network, it is important to ensure that any parts fitted are either Genuine Suzuki parts or parts of equivalent quality to meet warranty requirements. It is also necessary to obtain a detailed service invoice listing the parts and oils used in the service, as this information may be required should you need to make a warranty claim. All warranty repairs shall only be carried out by an Authorised Suzuki Dealer. Refer to dealer locator to find your nearest dealer.

We are committed to keeping your Suzuki safe and reliable, giving you complete piece of mind. It is a franchise requirement that all technicians employed by Authorised Suzuki dealers are trained on Suzuki products. This training, combined with the necessary specialist tooling and regular product updates, ensures that your Suzuki is serviced or repaired to the highest standards.

It is not compulsory for Suzuki owners to have their vehicles serviced by a Suzuki dealer, however it is strongly recommended as all technicians employed by Suzuki dealers are trained on Suzuki products. This training, combined with the necessary special tooling and regular products updates, ensure that your Suzuki is serviced or repaired to the highest standards.

Our Suzuki Dealers are independent businesses and therefore specify their own labour charges. We recommend you speak to your local Dealer, who will be happy to advise you of the likely costs. Refer to Dealer Locator to find your nerest dealer.

Genuine Suzuki Parts are designed, manufactured and tested on the full range of Suzuki vehicles. Fitted by our specially trained Suzuki technicians, the superior quality of our Suzuki Genuine Parts provides the greatest reliability and performance. All our Genuine Parts are competitively priced and meet the high quality standards of Suzuki, plus they come with a one year warranty to give you complete peace of mind.

Missed services need to be discussed with your local Suzuki dealer as this may affect your vehicle's warranty. It is important that the servicing schedule is returned to normal as soon as possible.

This will depend on the model and age of your Suzuki. Please consult your Owner's Manual or local Authorised Suzuki dealer for specific information.

Your local Authorised Suzuki dealer will be happy to assist with checking and topping up oil.

Toxic substances found in cars include oil, antifreeze, brake fluid and batteries. These substances must be disposed of correctly, often involving temporarily storing them in approved bins. The waste disposal specialists who collect the contents of the bins have to maintain registered vehicles, premises and facilities appropriate for these substances. The licence to carry this out is expensive, with the dealerships themselves incurring significant costs referred to as an environmental charge.

This will depend on the model and age of your Suzuki. Please consult your Owner's Manual or local Authorised Suzuki dealer for specific information.

This will depend on the cause of the failure. Your Authorised Suzuki dealer will be able to advise you further, which will involve the inspection of your vehicle. All warranty repairs shall only be carried out by an Authorised Suzuki Dealer.

The standard Suzuki warranty applies to the vehicle and is therefore transferable between owners. Transfer of warranty to a subsequent owner requires completion of the transfer of warranty card located at the rear of the Warranty and Service Record Booklet. If your Suzuki has an extended warranty, please consult the terms and conditions of this agreement for further details.

If a vehicle manufacturer detects a concern on a vehicle that may cause a safety related issue they may undertake a vehicle safety recall whereby they try to locate every affected vehicle in order to have faults rectified, at no cost to the owners, at Authorised Suzuki dealers. Additionally, from time to time Suzuki identify areas where the ownership experience can be improved and may carry out small modifications to improve reliability or function. In Australia, car recalls are operated under a code of practice agreed between FCAI and the car makers. FCAI operates a website which contains detailed information on vehicle recalls in Australia.

If you purchased your Suzuki from a Suzuki dealer your details will have been passed to Suzuki Australia Pty Ltd who will then write to you to advise that your vehicle is affected by a safety recall. If you did not purchase your Suzuki from a Suzuki dealer then you will need to advise Suzuki Australia Pty Ltd that you are the new owner of the vehicle, by submitting the details on the transfer of warranty card located at the rear of the Warranty and Service Record Booklet or advising your local Suzuki dealer. If you are unsure if your vehicle is affected by a safety recall then your local Suzuki dealer will be able to check this for you.

No, all recall work will be carried out at no cost.

If you're an owner and have changed your contact details, or if you have a question about your car you can Contact Suzuki Customer Assistance Centre on 1800 777 088 or speak to your local Authorised Suzuki Dealership who will help in any way they can.