Frequently Asked Questions (FAQs)

Service

How much will a Suzuki service cost?

If you have bought an eligible new Suzuki after the 1st May 2013, you can have peace of mind knowing your Scheduled Maintenance Service costs are capped for 5 years.

Under the Capped Price Service Program service checks are required every 6 months or 10,000 kms if distance has been travelled prior to scheduled date. Maintenance service costs are capped for 5 years and by having your Suzuki regularly serviced by an Authorised Suzuki Dealer as per the Capped Price Service Terms and Conditions, your warranty will be extended up to 5 years or 140,000 kms*

Click here to view the CPS pricing table.

^ Does not include Grand Vitara Diesel

*All Suzuki Dealers are independent businesses and prices may vary. For full terms and conditions of the Capped Price Service Program please click here 

How often should I get my Suzuki Serviced?

As of the 1st May 2013 all eligible Suzuki vehicles* are covered by Suzuki’s Capped Price Service program.  Under the Capped Price Service Program service checks are required every 6 months or 10,000 kms if distance has been travelled prior to scheduled date.  Maintenance service costs are capped for 5 years and by having your Suzuki regularly serviced by an Authorised Suzuki Dealer as per the Capped Price Service Terms and Conditions, your warranty will be extended up to 5 years or 140,000 kms*.

For vehicles not included in the Capped Price Service Program*, please refer to your owner’s warranty and service handbook or contact your local authorised Suzuki dealer to discuss your servicing needs.

*For full terms and conditions of the Capped Price Service Program please click here 

Do I have to have my Suzuki serviced at a Suzuki Dealer?

We recommend that you service your Suzuki at an Authorised Suzuki dealer, as all Suzuki technicians are trained on Suzuki product and have access to special tools and regular product updates, ensuring that your vehicle is serviced or repaired to the highest standards, however it is not compulsory.

The 3yr /100,000 km** warranty supplied with the purchase of all Suzuki vehicles will not be affected if you choose to service at a non-Authorised service outlet, as long as you ensure that it is serviced in accordance with the recommendations in your owner’s service and warranty handbook by a appropriately qualified person using only genuine parts and recommended lubricants or parts and lubricants of equivalent quality.

If you have purchased an eligible Suzuki vehicle after the 1st of May 2013, it is only by servicing at an Authorised Suzuki dealer that your service cost will be capped for 5 years* and you will be eligible for the additional warranty offered under the Suzuki Capped Price Service Program.

*For full terms and conditions of the Capped Price Service Program please click here

**whichever occurs first

How often do I need my air-conditioning serviced?

This will depend on the model and age of your Suzuki. Please consult your Owner's Manual or local Authorised Suzuki dealer for specific information.

What is the right type of oil for my car?

This will depend on the model and age of your Suzuki. Please consult your Owner's Manual or local Authorised Suzuki dealer for specific information.

What are the benefits of using Genuine Suzuki Parts?

Genuine Suzuki Parts are designed, manufactured and tested on the full range of Suzuki vehicles. Fitted by our specially trained Suzuki technicians, the superior quality of our Suzuki Genuine Parts provides the greatest reliability and performance. All our Genuine Parts are competitively priced and meet the high quality standards of Suzuki, plus they come with a one year warranty to give you complete peace of mind.

Can a Suzuki Dealer check and top-up my oil for me?

Your local Authorised Suzuki dealer will be happy to assist with checking and topping up oil.

I have missed one of my services. What happens now?

Missed services need to be discussed with your local Suzuki dealer as this may affect your vehicle's warranty. It is important that the servicing schedule is returned to normal as soon as possible.

Why should I get my car serviced at a Suzuki Dealer?

We are committed to keeping your Suzuki safe and reliable, giving you complete piece of mind. It is a franchise requirement that all technicians employed by Authorised Suzuki dealers are trained on Suzuki products. This training, combined with the necessary specialist tooling and regular product updates, ensures that your Suzuki is serviced or repaired to the highest standards.

Where can I get my Suzuki serviced?

We recommend that you have your Suzuki serviced at an Authorised Suzuki dealer as staff have had the necessary training, use the Suzuki specialist tools and have experience in looking after the full range of Suzuki vehicles. If you decide to have your vehicle serviced outside of our network, it is important to ensure that any parts fitted are either Genuine Suzuki parts or parts of equivalent quality to meet warranty requirements. It is also necessary to obtain a detailed service invoice listing the parts and oils used in the service, as this information may be required should you need to make a warranty claim. All warranty repairs shall only be carried out by an Authorised Suzuki Dealer. Refer to dealer locator to find your nearest dealer.

How can I contact Suzuki?

If you're an owner and have changed your contact details, or if you have a question about your car you can Contact Suzuki Customer Assistance Centre on 1800 777 088 or speak to your local Authorised Suzuki Dealership who will help in any way they can.

Who is an appropriately qualified person to service or undertake repairs to my Suzuki?

You will comply with the terms of your warranty as long as you ensure that your Suzuki is serviced or repaired by an appropriately qualified person. That is a person who has a government accredited, nationally recognised Certificate in Light Vehicle Automotive Technology or a person in the process of completing an apprenticeship related to obtaining such a Certificate.

Do I have to use Genuine Suzuki Parts?

We recommend that you use Suzuki Genuine Parts, which are designed, manufactured and tested on the full range of Suzuki vehicles, however it is not compulsory. 

Your warranty will remain valid if you use parts and lubricants that are not Suzuki Genuine Parts, but are of equivalent quality, to service or repair your vehicle. However, claims made under the warranty will not be met if they are caused by, or result from, the use or installation of defective parts or accessories that are not Suzuki Genuine Parts.

Sales

Will I be charged for any recall work carried out on my vehicle?

No, all recall work will be carried out at no cost.

How will I know if my vehicle is affected by a recall?

If you purchased your Suzuki from a Suzuki dealer your details will have been passed to Suzuki Australia Pty Ltd who will then write to you to advise that your vehicle is affected by a safety recall. If you did not purchase your Suzuki from a Suzuki dealer then you will need to advise Suzuki Australia Pty Ltd that you are the new owner of the vehicle, by submitting the details on the transfer of warranty card located at the rear of the Warranty and Service Record Booklet or advising your local Suzuki dealer. If you are unsure if your vehicle is affected by a safety recall then your local Suzuki dealer will be able to check this for you.

What is a safety recall?

If a vehicle manufacturer detects a concern on a vehicle that may cause a safety related issue they may undertake a vehicle safety recall whereby they try to locate every affected vehicle in order to have faults rectified, at no cost to the owners, at Authorised Suzuki dealers. Additionally, from time to time Suzuki identify areas where the ownership experience can be improved and may carry out small modifications to improve reliability or function. In Australia, car recalls are operated under a code of practice agreed between FCAI and the car makers. FCAI operates a website which contains detailed information on vehicle recalls in Australia.

Is the warranty transferable between owners?

The standard Suzuki warranty applies to the vehicle and is therefore transferable between owners. Transfer of warranty to a subsequent owner requires completion of the transfer of warranty card located at the rear of the Warranty and Service Record Booklet. If your Suzuki has an extended warranty, please consult the terms and conditions of this agreement for further details.

Something has failed on my Suzuki. Is it covered under warranty?

This will depend on the cause of the failure. Your Authorised Suzuki dealer will be able to advise you further, which will involve the inspection of your vehicle. All warranty repairs shall only be carried out by an Authorised Suzuki Dealer.

Does the Suzuki New Car Warranty affect my rights under the Australian Consumer Law?

The benefits given to you in the Suzuki manufacturers warranty are in addition to and do not detract from any rights and remedies that you may have under Australian consumer protection laws.  Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced, if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  The Suzuki manufacturer’s warranty is not intended to change or exclude any statutory consumer rights that cannot be lawfully changed or excluded.

What is an environmental charge?

Toxic substances found in cars include oil, antifreeze, brake fluid and batteries. These substances must be disposed of correctly, often involving temporarily storing them in approved bins. The waste disposal specialists who collect the contents of the bins have to maintain registered vehicles, premises and facilities appropriate for these substances. The licence to carry this out is expensive, with the dealerships themselves incurring significant costs referred to as an environmental charge.

How can I contact Suzuki?

If you're an owner and have changed your contact details, or if you have a question about your car you can Contact Suzuki Customer Assistance Centre on 1800 777 088 or speak to your local Authorised Suzuki Dealership who will help in any way they can.

Finance

How can I contact Suzuki?

If you're an owner and have changed your contact details, or if you have a question about your car you can Contact Suzuki Customer Assistance Centre on 1800 777 088 or speak to your local Authorised Suzuki Dealership who will help in any way they can.

Get In Touch With Your Local Suzuki Dealership.