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Suzuki Genuine Service

Frequently Asked Questions

Question
Answer
Question
What is the Suzuki Genuine Service Program?
Answer

Under this Program, eligible Suzuki vehicles are entitled to obtain Standard Scheduled Services at set prices for five (5) years or 100,000km whichever occurs first, at any participating Suzuki Participating Dealer.

It is your responsibility to ensure that the vehicle is serviced within the required time / distance periods.

Missing a Standard Scheduled Service or prolonging the time / distance between Standard Scheduled Services may require you to pay additional costs above the advertised Suzuki Genuine Service Prices when you next undertake a Standard Scheduled Service.

Suzuki recommends that you adhere to the recommended Standard Scheduled Services as set out in the “Owner’s Manual” to ensure you obtain the maximum benefit available under the Program.

Question
Are there conditions attached to the program?
Answer

Yes, Suzuki has specific conditions covering the Genuine Service Program which are detailed further below.

Suzuki reserves the right to amend the terms and conditions covering the Genuine Service pricing Program from time to time.  Any changes to the content or pricing for Standard Scheduled Services will be displayed on Suzuki’s website at www.suzuki.com.au.

Question
When does the Genuine Service Program become effective and what is the duration?
Answer

The program becomes effective from the original registration of warranty date for the eligible vehicle as recorded in the relevant “Warranty and Service Record Booklet” (Booklet) (or if the customer is unable to locate the Booklet, the original registration of warranty date as recorded in Suzuki’s records) and ceases the earlier of:

  • the completion of all Standard Scheduled Services covered under the Program;  or
  • after the vehicle has travelled 100,000km;  or

after a period of 5 years (whichever occurs first)

Question
Which vehicles are covered by the Genuine Service Program?
Answer

If you have purchased your new Suzuki vehicle on or after 1st September 2022, your vehicle will be covered by the Genuine Service Program.  Eligible vehicles included in this program include:-

Turbo models:             Swift 1.0L, Swift Sport 1.4L, Vitara 1.4L and S-Cross 1.4L

Non-turbo models:      Swift 1.2L, Ignis 1.2L, Baleno 1.4L, Vitara 1.6L and Jimny 1.5L

You can have peace of mind motoring knowing your Scheduled Maintenance Services costs are extremely competitive.  The program runs for 5 years or 100,000kms, whichever occurs first.

Suzuki Australia reserves the right to add future models into this program and any changes will be displayed on Suzuki’s website.

Question
Which Suzuki vehicles are not covered?
Answer

The following vehicles are not eligible for the Program:

  • “grey import” Suzuki branded vehicles (namely, Suzuki vehicles not imported into Australia by Suzuki Australia Pty Ltd or Suzuki Auto. Co);
  • Vehicles which have undergone any form of modification
  • Any Suzuki diesel powered vehicle.

It is important to note that the Program is assigned to a vehicle and not the owner.  A vehicle which complies with the eligibility requirements specified in these terms and conditions will remain eligible for the Program despite any lawful transfer of ownership

Question
What items are covered?
Answer

Services set out in the Owner’s Booklet for “Normal Operating Conditions” for the vehicle are covered under the Program.  These are known as Standard Scheduled Services as set out in your owner’s manual.  This includes, but is not limited to, inspection and adjustment of all items listed and genuine Suzuki parts, labour and fluids required for each Standard Schedule Service.

Question
What items are not covered?
Answer

Additional service/repair items which are not specifically listed for each Standard Scheduled Service in the “Owner’s Manual” are not included in the Program.  These items include, but are not limited to:

  • Normal wear and tear items requiring additional maintenance (eg. fuses, brake pad replacement, wiper blades, batteries, wheel alignment correction, tyres and all other items excluded by warranty);
  • Fluids or additives (other than those specifically listed for each Standard Scheduled Service in the relevant Warranty and Service Record Booklet);
  • Accident damage to the body, chassis or driveline components; and
  • Additional maintenance and repairs recommended by our servicing Participating Suzuki Dealer to suit your driving needs.

The Participating Suzuki Dealer carrying out the Standard Scheduled Service will advise you and request your consent if any additional services/repair items which are not covered under the Program are required to your vehicle and the amount you will be required to pay prior to the additional service/repair items being undertaken.

Question
Does the Genuine Service program cover everything that is stated in the service schedule for my vehicle?
Answer

Unlike other brands, Suzuki Genuine Service Program covers everything specified in your owner’s manual for each service. This includes pollen filter replacements when due, brake fluid changes etc. Only consumable items such as wiper blades, brake pads & rotors, tyre replacement etc. are not covered in the program. If any of these are identified as needing replacement, you will be contacted by your Participating Suzuki Dealer before any additional work is undertaken.

Question
Will I ever be charged more than the Genuine Service Program price displayed on the website?
Answer

In order to obtain the Genuine Service prices when services become due, you must present your vehicle for servicing at 12 monthly intervals or at 15,000kms (10,000km for turbo models), whichever occurs first.

Suzuki Genuine Scheduled Services can only be claimed for services that are carried out within the service claim period set out below.

The service claim period for each Genuine Standard Scheduled Service under the Program is 2 months or 2,000kms after the Service Due Date (whichever occurs first)

You can arrange a Genuine Standard Scheduled Service by contacting a Participating Suzuki Dealer and booking in your vehicle for a Standard Scheduled Service to take place within the service claim period set out above.

Question
Are there any other times when I may get charged additional costs not covered in the Genuine Service program?
Answer

In addition to the section “What items are not covered” described above and charges related to presenting for a standard Schedule Service outside the claim period, there may be situations where the use of your vehicle comes under the category of “Severe Driving Conditions” – which may require additional service work not covered by the Genuine Service price.

Your authorised Dealer is in the best position to determine whether this applies to you.  Examples of “Severe Driving Conditions” include:-

  • Repeated short start/stop trips
  • Driving on rough and/or muddy roads
  • Driving on dusty/sandy roads
  • Driving in extremely hot or cold weather
  • Driving through flooded areas or deep puddles
  • Towing on a regular basis
Question
How often should I get my Suzuki Serviced?
Answer

Suzuki’s Genuine Service Program includes services which are required at 12 monthly intervals or at 15,000kms (10,000km for turbo models), whichever occurs first.  The maximum allowable distance that can be travelled prior to a service becoming due is 15,000kms (10,000kms for turbo models).  In both cases, services are required if a period of 12 months has lapsed since the last service, regardless of distance travelled.

If you miss a Standard Scheduled Service, additional work may be required by the Participating Suzuki Dealer at the next Standard Scheduled Service, at an additional cost to you.  It may also invalidate your vehicle’s warranty cover.

If you are late for a scheduled service, the next service will need to carried out sooner to re-align the service program.

Question
Where can a Genuine Scheduled Service be carried out?
Answer

Genuine Services can be carried out at any participating authorized Suzuki Dealer located in Australia (Participating Suzuki Dealers).  Third Party service providers can also carry out Scheduled services without affecting your warranty or entitlements to unused services.  Please ensure you maintain service invoices as they may be required to validate any vehicle warranty claims.

Suzuki prefer your vehicle is serviced at a participating Suzuki Dealer. Suzuki Dealers have factory trained technicians and only use genuine parts for servicing and repairs.  They have access to the latest information from the factory.  If you elect to service your vehicle outside the Suzuki network of Dealers, please ensure that the service is carried out as per Suzuki service requirements which is shown in your “Owner’s Manual” to ensure your vehicle’s warranty isn’t compromised.

Question
Where is the actual Genuine Service price stated for each Standard Scheduled Service?
Answer

The Genuine Service price payable for each Standard Scheduled Service is the maximum price you will be charged by a Suzuki authorised Dealer.  This can be seen by referring to our website.

The price is valid for the day of enquiry and you will not pay more for your service at the time your service booking is confirmed by your Suzuki Dealer.

Question
The price of services are higher than the previous Capped Price Service Program. Why is this so?
Answer

The price being charged for basic services was set many years ago and due to increased labour & parts costs, the service charges have marginally increased.

Suzuki’s Genuine Service Program also now includes as standard, a wheel balance and rotation at every service.  This action extends tyre life.  Previously, Suzuki Dealers would charge you extra for this work.

Basic services include a vehicle system “Health Check” and any software downloads that may be required, followed by a thorough road test.

Question
When am I entitled to a Genuine Scheduled Service?
Answer

Genuine Scheduled Services can only be claimed for services that are carried out no later than 2 months or 2,000kms after the Service Due Date (whichever occurs first)

You can arrange a Genuine Scheduled Service by contacting a Participating Suzuki Dealer and booking in your vehicle for a Standard Scheduled Service to take place within the service claim period set out above.  It is the owner’s responsibility to ensure that scheduled services are carried out when due.

Question
How can I ensure that I will always be charged the Genuine service pricing?
Answer

Suzuki Australia wish to reward customers who take care of their vehicles and service them promptly when due. This is why we have a Suzuki Genuine Service program with competitive pricing.

As part of the terms and conditions of the Suzuki Genuine Service program, if a vehicle is serviced outside the service claim period, the genuine service price may not be honoured.

To ensure you receive the advertised Genuine Service price for each service, please book your services when due. Vehicles booked for service that are presented more than 2 months late or are 2,000kms overdue, will not be entitled to the Genuine Service price for that service.

Subsequent services also need to fall within these parameters in order to continue to receive the Genuine Service prices. For example, a turbo vehicle (10K intervals) presented for its first service at 12,000km, would need to return at 20,000km, not 22,000km.

Question
Can I still get Genuine Services at a Suzuki Dealer if my previous service was done by a third party service provider?
Answer

Yes, providing you can produce evidence that the service was carried out as per requirements stated in your Owner’s manual AND the service requested falls within the service claim period.

Question
Can a Genuine Standard Scheduled Service under the Program be transferred to another vehicle?
Answer

No, a Genuine price Standard Scheduled Service cannot be transferred to any other Suzuki vehicle and remains with the eligible Suzuki vehicle for the duration of the Program regardless of ownership.

Question
Can I obtain a refund/credit/discount for any Standard Scheduled Services that I miss or which are not performed under the Program towards the remaining services?
Answer

No.  Customers are not entitled to any refunds, credits or discounts for any Standard Scheduled Service under the Program which has lapsed, been relinquished or are otherwise not performed by a Participating Suzuki Dealer within the applicable service claim period.  It is your responsibility to ensure that all Standard Scheduled Services are carried out in compliance with the service claim periods specified under the Program.

Question
Does this program apply to any vehicle purchased from a Queensland Dealer?
Answer

All Queensland Dealers come under the control of another Suzuki importer.  Unfortunately, you will need to check with your servicing Dealer to see if they willing to participate in this program.

Question
How do I get more information in relation to the program?
Answer

Any questions in relation to the Genuine Service Program can be directed to your local Suzuki Dealer, Suzuki Customer Care on 1800 777 088 or http://www.suzuki.com.au/enquiry.


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