Under this Program, eligible Suzuki vehicles are entitled to obtain Standard Scheduled Services at set prices for five (5) years or 100,000km whichever occurs first, at any participating Suzuki Participating Dealer.
It is your responsibility to ensure that the vehicle is serviced within the required time / distance periods.
Missing a Standard Scheduled Service or prolonging the time / distance between Standard Scheduled Services may require you to pay additional costs above the advertised Suzuki Genuine Service Prices when you next undertake a Standard Scheduled Service.
Suzuki recommends that you adhere to the recommended Standard Scheduled Services as set out in the “Owner’s Manual” to ensure you obtain the maximum benefit available under the Program.
Yes, Suzuki has specific conditions covering the Genuine Service Program which are detailed further below.
Suzuki reserves the right to amend the terms and conditions covering the Genuine Service pricing Program from time to time. Any changes to the content or pricing for Standard Scheduled Services will be displayed on Suzuki’s website at www.suzuki.com.au.
The program becomes effective from the original registration of warranty date for the eligible vehicle as recorded in the relevant “Warranty and Service Record Booklet” (Booklet) (or if the customer is unable to locate the Booklet, the original registration of warranty date as recorded in Suzuki’s records) and ceases the earlier of:
after a period of 5 years (whichever occurs first)
If you have purchased your new Suzuki vehicle on or after 1st September 2022, your vehicle will be covered by the Genuine Service Program. Eligible vehicles included in this program include:-
Turbo models: Swift 1.0L, Swift Sport 1.4L, Vitara 1.4L and S-Cross 1.4L
Non-turbo models: Swift 1.2L, Ignis 1.2L, Baleno 1.4L, Vitara 1.6L and Jimny 1.5L
You can have peace of mind motoring knowing your Scheduled Maintenance Services costs are extremely competitive. The program runs for 5 years or 100,000kms, whichever occurs first.
Suzuki Australia reserves the right to add future models into this program and any changes will be displayed on Suzuki’s website.
The following vehicles are not eligible for the Program:
It is important to note that the Program is assigned to a vehicle and not the owner. A vehicle which complies with the eligibility requirements specified in these terms and conditions will remain eligible for the Program despite any lawful transfer of ownership
Services set out in the Owner’s Booklet for “Normal Operating Conditions” for the vehicle are covered under the Program. These are known as Standard Scheduled Services as set out in your owner’s manual. This includes, but is not limited to, inspection and adjustment of all items listed and genuine Suzuki parts, labour and fluids required for each Standard Schedule Service.
Additional service/repair items which are not specifically listed for each Standard Scheduled Service in the “Owner’s Manual” are not included in the Program. These items include, but are not limited to:
The Participating Suzuki Dealer carrying out the Standard Scheduled Service will advise you and request your consent if any additional services/repair items which are not covered under the Program are required to your vehicle and the amount you will be required to pay prior to the additional service/repair items being undertaken.
Unlike other brands, Suzuki Genuine Service Program covers everything specified in your owner’s manual for each service. This includes pollen filter replacements when due, brake fluid changes etc. Only consumable items such as wiper blades, brake pads & rotors, tyre replacement etc. are not covered in the program. If any of these are identified as needing replacement, you will be contacted by your Participating Suzuki Dealer before any additional work is undertaken.
In order to obtain the Genuine Service prices when services become due, you must present your vehicle for servicing at 12 monthly intervals or at 15,000kms (10,000km for turbo models), whichever occurs first.
Suzuki Genuine Scheduled Services can only be claimed for services that are carried out within the service claim period set out below.
The service claim period for each Genuine Standard Scheduled Service under the Program is 2 months or 2,000kms after the Service Due Date (whichever occurs first)
You can arrange a Genuine Standard Scheduled Service by contacting a Participating Suzuki Dealer and booking in your vehicle for a Standard Scheduled Service to take place within the service claim period set out above.
In addition to the section “What items are not covered” described above and charges related to presenting for a standard Schedule Service outside the claim period, there may be situations where the use of your vehicle comes under the category of “Severe Driving Conditions” – which may require additional service work not covered by the Genuine Service price.
Your authorised Dealer is in the best position to determine whether this applies to you. Examples of “Severe Driving Conditions” include:-
Suzuki’s Genuine Service Program includes services which are required at 12 monthly intervals or at 15,000kms (10,000km for turbo models), whichever occurs first. The maximum allowable distance that can be travelled prior to a service becoming due is 15,000kms (10,000kms for turbo models). In both cases, services are required if a period of 12 months has lapsed since the last service, regardless of distance travelled.
If you miss a Standard Scheduled Service, additional work may be required by the Participating Suzuki Dealer at the next Standard Scheduled Service, at an additional cost to you. It may also invalidate your vehicle’s warranty cover.
If you are late for a scheduled service, the next service will need to carried out sooner to re-align the service program.
Genuine Services can be carried out at any participating authorized Suzuki Dealer located in Australia (Participating Suzuki Dealers). Third Party service providers can also carry out Scheduled services without affecting your warranty or entitlements to unused services. Please ensure you maintain service invoices as they may be required to validate any vehicle warranty claims.
Suzuki prefer your vehicle is serviced at a participating Suzuki Dealer. Suzuki Dealers have factory trained technicians and only use genuine parts for servicing and repairs. They have access to the latest information from the factory. If you elect to service your vehicle outside the Suzuki network of Dealers, please ensure that the service is carried out as per Suzuki service requirements which is shown in your “Owner’s Manual” to ensure your vehicle’s warranty isn’t compromised.
The Genuine Service price payable for each Standard Scheduled Service is the maximum price you will be charged by a Suzuki authorised Dealer. This can be seen by referring to our website.
The price is valid for the day of enquiry and you will not pay more for your service at the time your service booking is confirmed by your Suzuki Dealer.
The price being charged for basic services was set many years ago and due to increased labour & parts costs, the service charges have marginally increased.
Suzuki’s Genuine Service Program also now includes as standard, a wheel balance and rotation at every service. This action extends tyre life. Previously, Suzuki Dealers would charge you extra for this work.
Basic services include a vehicle system “Health Check” and any software downloads that may be required, followed by a thorough road test.
Genuine Scheduled Services can only be claimed for services that are carried out no later than 2 months or 2,000kms after the Service Due Date (whichever occurs first)
You can arrange a Genuine Scheduled Service by contacting a Participating Suzuki Dealer and booking in your vehicle for a Standard Scheduled Service to take place within the service claim period set out above. It is the owner’s responsibility to ensure that scheduled services are carried out when due.
Suzuki Australia wish to reward customers who take care of their vehicles and service them promptly when due. This is why we have a Suzuki Genuine Service program with competitive pricing.
As part of the terms and conditions of the Suzuki Genuine Service program, if a vehicle is serviced outside the service claim period, the genuine service price may not be honoured.
To ensure you receive the advertised Genuine Service price for each service, please book your services when due. Vehicles booked for service that are presented more than 2 months late or are 2,000kms overdue, will not be entitled to the Genuine Service price for that service.
Subsequent services also need to fall within these parameters in order to continue to receive the Genuine Service prices. For example, a turbo vehicle (10K intervals) presented for its first service at 12,000km, would need to return at 20,000km, not 22,000km.
Yes, providing you can produce evidence that the service was carried out as per requirements stated in your Owner’s manual AND the service requested falls within the service claim period.
No, a Genuine price Standard Scheduled Service cannot be transferred to any other Suzuki vehicle and remains with the eligible Suzuki vehicle for the duration of the Program regardless of ownership.
No. Customers are not entitled to any refunds, credits or discounts for any Standard Scheduled Service under the Program which has lapsed, been relinquished or are otherwise not performed by a Participating Suzuki Dealer within the applicable service claim period. It is your responsibility to ensure that all Standard Scheduled Services are carried out in compliance with the service claim periods specified under the Program.
All Queensland Dealers come under the control of another Suzuki importer. Unfortunately, you will need to check with your servicing Dealer to see if they willing to participate in this program.
Any questions in relation to the Genuine Service Program can be directed to your local Suzuki Dealer, Suzuki Customer Care on 1800 777 088 or http://www.suzuki.com.au/enquiry.
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